Refund Policy
Last updated: October 21, 2026
Video pass restoration
Each generation reserves one pass. If the provider confirms a failed render, the pass is restored once to this browser’s studio balance. A slow render or temporary connection issue is still checked before a final status is recorded.
Payment refund requests
Restoring a video pass does not return money to your payment method. For duplicate charges, an undelivered purchase, or another billing issue, email support@babydolldanceai.app with your Stripe receipt and, if available, the job ID. Do not send card details. We review requests individually; applicable consumer rights remain unaffected.
Completed videos and AI results
AI results vary and may not exactly match the reference or uploaded identity. Download and review the available sample before buying. Contact support if your delivered file cannot be played or downloaded.
Keep your receipt and browser data
Guest purchases are linked to this browser’s private session. Clearing site data or switching browsers does not transfer passes automatically. Save your receipt so support can investigate a lost session.